Policies

Masks

Masks are still required in all health care settings, including Durham KidsKare. Please be sure to come prepared with your own masks. All children over 2 years of age must wear a mask. Younger children may require practice to get used to wearing a mask. Wearing masks helps protect all of us. If you do not bring your own, we have masks available for $1 each cash or $1.30 by debit.
 

Booking Urgent Care

Urgent care appointments are available to book online on our website at 7 am for same day bookings. The website will say whether we are open or closed, which indicates whether there are urgent care appointments. Be prepared to book as soon as the spots open as they go fast.

 

Our nurses will call you to triage the appointment. You must be available on your phone after an appointment request and answer calls from unknown numbers. If we cannot get in touch with you to triage by 1 hour before a morning appointment or 2 hours before an afternoon appointment time, then we will cancel the appointment. Once we speak with you, we may determine that your child does not need to be seen but will give you advice on what you can do, when you should contact us when your child does need to be seen, as well as what would require a trip to the emergency room.

 

Do not walk in for urgent care. If you do not get a spot and feel that your child cannot wait until the next day, please email us. We will try to fit your child in an available spot.

 

Late Policy

Please note that your appointment time is the time you need to arrive in the clinic by. It is NOT the time you will be seen. If you are more than 10 minutes late for your appointment, there is no guarantee that the patient will be seen.

 

Cancellations

If you have an urgent care appointment and your child is feeling better, please email us ASAP to cancel the appointment so we may offer the time to someone else. Same day cancellations for that reason are fine. If you do not show up for an urgent care appointment without cancelling, there will be an $80 no-show fee. This fee applies to all patients. We understand that there may be extenuating circumstances, these will be considered on a case-by-case basis.

 

No Show Policy

We request notification of cancellations as above. We request notification of cancellation:

• by 9am for appointments scheduled prior to 2pm
• by 11am for appointments scheduled after 2pm

If you do not show up for an appointment without notifying the clinic or not within these time frames then you will be charged a no show fee that must be paid prior to booking any future appointments.

 

No show fee is as follows:

• Consult - $200
• Well check - $80
• Urgent care - $80

Neurodevelopmental/Behavioural assessments: as per physician discretion.

Forms/Notes

We are happy to complete forms; however, as this is not an OHIP-covered service, there is a $20-per-form fee for paperwork.