FAQ

How can I make an appointment for primary care or consultations?

We are currently taking names for families who would like to register with us as their primary care pediatrician. Priority is being given to families without a family doctor or whose family doctor is outside of Durham Region. Intake is occurring on an ongoing basis as space allows.

A consultation requires a referral from your family doctor for a specific concern about your child. Once we receive the referral, you will be called with an appointment. Depending on the specific concern, consultations are seen anytime from the same day to within 2 weeks.
 

Do you allow walk-in visits for urgent care, or do I have to call ahead of time?

Urgent care appointments are given on a walk in basis. We hope to have our on-line booking up and running soon. 
Once on line booking is available, you can check on line and put your child(ren)’s name into the queue. However, if you book and no show, you will be charged a no show fee of $80/appointment before you are able to book again in the future.

What do I need to bring to my child's appointment?

Please bring your child’s health card, their immunization record and a list of any medications they are taking.

Are all of the clinic's services covered under OHIP?

Most services are covered. There are some things such as notes for school or daycare that are not covered and must be paid for. We will always inform you before hand if a service is not covered by OHIP and requires payment. The clinic only takes cash.

My child doesn't currently have an Ontario Health Card. Can I still bring them in?

We will see children who do not have a health card. However, you must pay in advance for the visit. The cost depends on what services are needed for the visit.

If your child has a health card but you forgot it, you will be charged in advance for the visit. However, we will hold the payment for 1 week. If you bring in your child’s health card within that time, we will bill OHIP for the visit and refund the payment.
 

Do I need to bring any medication(s) my child has been taking?

Most of the time, a list of your child’s medications will suffice. However, if your child uses puffers or any other special rescue type medication, please bring it.

What if my child requires urgent care after the clinic has closed?

The regular walk in clinic is often open longer than we are. There is an advantage to going there as we all share a medical record so they can see your child’s medical record and we can see the note from the visit there.

There is also the walk in clinic at the Kinderclinic. We try to coordinate hours with them so that children in Durham have more access to a Pediatrician. You must call them at 
905-444-9636 to check their hours.

Of course, the Emergency Room is always available if it can’t wait until the next day.

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