FAQ

How can I make an appointment for primary care or consultations?

Intake for primary care spots occurs as space allows. Priority is given to families without a family doctor or whose family doctor is more than 1 hour away.

A consultation requires a referral from your family doctor for a specific concern about your child. Once we receive the referral, you will be called with an appointment. Depending on what the problem is, your child will be seen at the next available appointment time.

Do you allow walk-in visits for urgent care, or do I have to call ahead of time?

Urgent care appointments must be booked online. There are no walk-ins. Online booking begins at 7am for same-day appointments.

A nurse will call you to confirm the appointment. If the appointment is not confirmed, it will be canceled. Please ensure that you can receive our call in the hours following your online appointment booking. If you confirm and no-show, you will be charged a no-show fee of $80 per appointment before you are able to book again in the future. Masks must be worn at all times in the clinic for anyone 2 years of age or older.

Once on line booking is available, you can check on line and put your child(ren)’s name into the queue. However, if you book and no show, you will be charged a no show fee of $80/appointment before you are able to book again in the future.

What do I need to bring to my child's appointment?

Please bring your child’s health card, their immunization record, and a list of any medications they are taking. Everyone 2 years of age or older must wear a mask. If you forget yours, we have them available for $1 each, cash only.

Are all of the clinic's services covered under OHIP?

Most services are covered. There are some things such as notes for school or daycare that are not covered and must be paid for. We will always inform you before hand if a service is not covered by OHIP and requires payment. The clinic only takes cash.

My child doesn't currently have an Ontario Health Card. Can I still bring them in?

We will see children who do not have a health card. However, you must pay in advance for the visit. The cost depends on what services are needed for the visit.

If your child has a health card but you forgot it, you will be charged in advance for the visit. However, we will hold the payment for 2 weeks. If you bring in your child’s health card within that time, we will bill OHIP for the visit and refund the payment.
 

Do I need to bring any medication(s) my child has been taking?

Most of the time, a list of your child’s medications will suffice. However, if your child uses puffers or any other special rescue type medication, please bring it.

What if my child requires urgent care after the clinic has closed?

There are other regular walk-in clinics available in the area that may be open. You can check the Whitby Walk-In, which is also located in the Whitby Mall. Of course, the Emergency Room is always available if it can't wait until the next day.